Contact

Support

Email us at support@catchgist.com.

support@catchgist.com

Write in English or Chinese. Include the email address on your Catch Gist account. For a charge or a refund, also include the date, the amount, whether Plus was monthly or yearly, and whether you started a Plus session in that period. For an acceptable-use report or an appeal, include what happened and when.

We use this address for:

• Account and sign-in help
• Catch Gist Plus, cancellation, and refund requests
• Privacy requests
• Reports and appeals under the Acceptable Use Policy

We aim to reply within a few business days. There is no phone line.

Billing rules are in the Refund Policy. How we handle personal information is in the Privacy Policy.